Privacy Policy 1000cuci
The security and privacy of your personal information is our priority. This document clearly explains how we manage your data on the 1000cuci platform.
Our Commitment to Your Privacy
Six core principles that shape how 1000cuci protects user data.
Secure Data Storage
All your personal information is stored on servers protected with industry-grade encryption. Internal access is strictly limited.
User Data Control
You have the right to access, correct or request deletion of your data at any time through our support channels.
No Data Selling
1000cuci does not sell or trade users' personal information to third parties for marketing purposes without your consent.
Legal Compliance
Our platform complies with the Malaysia Personal Data Protection Act (PDPA) and relevant international data protection standards.
Full Transparency
We clearly disclose the purpose of data collection, retention periods and who is permitted to access that information in this document.
Communication Preferences
You can manage your preferences for receiving promotional communications from us, including changing settings or withdrawing consent at any time.
1. Introduction
1000cuci ("we", "platform", "company") respects the privacy of every individual who uses our services. This Privacy Policy is an official statement explaining our practices for collecting, using, disclosing and protecting your personal information when you register, log in or use any part of the 1000cuci platform.
By registering an account or continuing to use this platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before providing any personal information to us.
This Privacy Policy is to be read together with the 1000cuci Terms and Conditions. Continued use of our platform after any changes have been made means you accept the updated terms.
The 1000cuci platform operates under international licensing and complies with applicable legal requirements relating to personal data protection, including the Personal Data Protection Act 2010 (PDPA) of Malaysia. We take our responsibilities as a data controller seriously and work to ensure your information is managed in the most responsible manner.
2. Collection of Personal Information
We collect your personal information through various channels within the 1000cuci platform. The information collected can be grouped into three main categories:
a) Information You Provide Directly
- Full name as stated in your identification document (MyKad or passport)
- Active email address and mobile phone number registered in Malaysia
- Username and password you choose during account registration
- Information relating to your chosen payment method, including e-wallet accounts (Touch 'n Go eWallet, Boost, ShopeePay) or bank account details for FPX and DuitNow transactions
- Identity verification documents uploaded for KYC (Know Your Customer) purposes
- Information you share when dealing with our customer support team
b) Information Collected Automatically
- IP address and details of the device you use to access the platform
- Browser data, operating system and screen resolution
- Gaming activity records, betting history, deposits and withdrawals
- Login times and duration of platform usage sessions
- Cookie data and similar tracking technologies (see the Cookies section)
c) Information From Third Parties
- Verification information received from payment providers and e-wallet platforms when you carry out a transaction
- Data received from legitimate business partners who bring you to our platform through a referral programme
- Publicly available information for identity verification purposes
3. Use of Personal Information
1000cuci uses your personal information solely for lawful purposes required by law. Your data is used as follows:
- Verifying your identity and processing new account registrations
- Processing deposits and withdrawals securely, including transactions via cryptocurrency such as USDT, BTC and ETH
- Managing your account, including bonus eligibility, VIP level and gaming records
- Ensuring platform security and detecting any fraudulent activity or unauthorised use
- Complying with regulatory requirements and applicable legal obligations
- Providing customer support via live chat and email in Malay and English
- Sending important notifications relating to your account, transactions and service updates
- Analysing usage patterns to improve platform quality and user experience
We do not use your data for automated decision-making that negatively affects you without human review. Any significant decisions involve review by our team.
4. Information Sharing
1000cuci does not sell, rent or disclose your personal information to third parties for their own marketing purposes. Your information is only shared in the following limited circumstances:
- Service Providers: Technical partners and service providers that assist with platform operations, such as payment processing providers, licensed gaming platforms and cloud services — all subject to strict confidentiality agreements
- Legal Requirements: When required by court order, regulatory directive or legitimate law enforcement agencies under Malaysian law or our international licensing obligations
- Fraud Prevention: Sharing the minimum information necessary with relevant parties to prevent fraud, money laundering or security threats
- Business Transfers: In the event of a merger, acquisition or sale of company assets, users will be notified in advance
In all situations above, we ensure that only the minimum required information is shared, and the receiving parties are bound by equivalent confidentiality obligations.
5. Data Security
We implement various technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our key protection measures include:
- Data encryption during transmission using the latest SSL/TLS protocols
- Data encryption during storage for sensitive information including payment details
- Role-based access controls that restrict internal staff from accessing data unrelated to their duties
- Continuous system monitoring to detect suspicious activity or intrusion attempts
- Regular security audits by independent third parties
- Incident recovery procedures and a comprehensive data breach response plan
Although we take reasonable measures, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to also protect your account by using a strong password and not sharing your login information with anyone.
6. User Rights
As a user of the 1000cuci platform, you have the following rights regarding your personal data, in line with the Malaysia PDPA:
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right of Correction
You may request correction of data that is inaccurate or incomplete.
Right of Erasure
You may request deletion of data where there is no legal requirement to retain it.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable period, subject to identity verification and applicable legal requirements.
7. Cookies and Tracking Technology
The 1000cuci platform uses cookies and similar tracking technologies to improve user experience, ensure the platform functions correctly and analyse usage patterns.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Core platform functions, login sessions, security | Session only |
| Preference Cookies | Saving your language preference and display settings | 30 days |
| Analytical Cookies | Understanding usage patterns for platform improvement | 90 days |
You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect platform functionality. For more information on managing cookies in your browser, refer to your browser's help documentation.
8. Data Retention Period
We retain your personal information for as long as your account is active or as long as necessary to provide services to you. The following are general guidelines on retention periods:
- Active account data is retained for as long as you maintain your 1000cuci account
- Financial transaction records are kept for the minimum period required by Malaysian law for audit and compliance purposes
- Customer support communication logs are retained for reference and service improvement
- Data from closed or inactive accounts will be deleted or anonymised once the mandatory retention period has ended
- Information required to fulfil legal obligations will be retained even after account closure
9. Protection of Minors
The 1000cuci platform is restricted to individuals aged 21 and above only. We do not intentionally collect any personal information from individuals below this age limit.
During the registration and KYC verification process, we carry out appropriate age checks. Should we find that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
If you believe that a minor has registered or is using this platform, please contact us immediately via our support email so that we can take the appropriate action.
10. Changes to This Privacy Policy
1000cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to registered users via platform notifications or email.
The "Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, the 1000cuci support team is ready to assist you.
Live Chat
24/7 support in Malay and English through our official website.
Support Email
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